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2021 Membership

Frequently Asked Questions

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What should I do if I have lost my Membership card or car pass?

The loss or theft of Membership cards, annual guest cards and car passes must be reported to Membership as soon as possible. A replacement fee of $30 applies to each lost Member card or annual guest card. The fee will be waived if a copy of a stolen property police report is provided.


Email: members@australianturfclub.com.au


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If I forget my Membership card on a raceday, what should I do?

If you forget your Membership card on a raceday, please visit the Membership Office or Gate on the perimeter of the racecourse. You will be required to provide suitable identification and pay the racecourse entry fee, upon which a temporary Members’ ticket will be issued to you for the day.


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How do I contact Royal Randwick?

Phone: 1300 729 668 | Fax: 02 9662 6292 | Email: info@australianturfclub.com.au


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I've purchased general admission tickets/hospitality to an upcoming raceday, what happens if the raceday is closed to patrons?

In the event that NSW Government restrictions change and patrons are no longer allowed to attend racedays, a full refund will be offered and processed via our ticketing agency, Ticketmaster. For those with hospitality bookings a credit, transfer or refund will be offered.


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As I have missed using my Membership, what will I receive from the Australian Turf Club?

You would have already received ATC Dollar food and beverage credits loaded to your 2020 Membership card and additional Member Guest Ticket Vouchers expiring 31 July 2021.


When you renew by 28 February 2021 for the 2021 seven-month Membership season, additional ATC Dollars will be loaded to your Membership card in addition to any remaining ATC Dollars and six Member Guest Ticket voucher, all with an expiry of 31 July 2021.


Currently, with the current COVID capcity restrictions and working within our COVIDSafe Policy, all Members must pre-register to attend a raceday. Members may pre-register one additional Guest complimentary.


Your vouchers will be available again for use once COVID restrictions ease.  Vouchers will be available for all ATC racedays up until 31 July 2021.


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How does the instalment payment plan work?

For first time direct debit Members, two months of your seven-month Membership subscription will be paid immediately.  The remaining will be divided by seven and paid from 15 January 2021 to 15 July 2021.


For those currently paying by direct debit, your Membership payments will automatically roll over, with your seven-month Membership subscription divided over seven months with the first instalment paid on 15 January 2021.


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Can I pay my optional extras such as Annual Guest Cards, Car Parking by direct debit?

Direct debit is available for purchase of additional items such as Annual Guest Cards and Car Park passes.


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If I renew my 2021 Membership using the direct debit am I eligible for the Membership Benefits?

Yes, Members who select to pay by direct debit to renew their 2021 seven-month Membership by 28 February 2021, will receive Membership Benefits. Once your first payment has been processed, the additional benefits will be loaded onto your Membership card.


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I would prefer to renew over the phone or via cheque. What are my options?

Renewal payments over the phone are available to be made between 10:00am and 4:00pm Monday to Friday on 02 9663 8419.


Cheque payments can be sent to ATC Membership, Locked Bag 3, RANDWICK, NSW 2031.


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When will you be sending out cards for the 2021 season?

Membership will inform you upon renewal of your 2021 Membership, how your cards will be used in 2021. Your current 2020 Membership card will remain valid until you receive notification, please ensure you do not destroy your 2020 Membership Card.


Open/Close Question
My children are Giddy Up Junior Pass Holders – why can’t I renew their Memberships yet?

Our Giddy Up Junior Pass Holders are an important part of our Membership base. We are taking this opportunity to review these products and improve the offering for our younger racegoers. We will advise more information as it is available.


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I am struggling financially but do not want to lose my Membership, am I eligible for Financial Hardship allowance?

Those who are struggling financially, are eligible for Financial Hardship allowance. You can pay the $80 Absentee Fee for 2021 to hold your tenure for the year.  We also offer a monthly direct debit plan. Please contact Membership on 02 9663 8419 to discuss your personal circumstances.


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Why have we not received a reduction to our subscription for the new season?

To ensure the ATC remains financially viable, we are not able to offer refunds to Members. However, we are currently offering assistance for those in financial hardship. Please contact Membership on 02 9663 8419 to discuss your personal circumstances.


While we are not in a position to refund Membership fees, we have taken this into account by offering additional benefits to use throughout your Membership.


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I’m a Country Member and I’m not sure if I will be able to utilise food and beverage credit. Is there another option?

We are offering ATC Dollar food and beverage credits along with the additional Member Vouchers.


For those currently experiencing financial hardship, we offer a monthly direct debit or the ability to place your Membership on hold for 2021. Please contact Membership on 02 9663 8419 to discuss your personal circumstances.


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If I do not renew for 2021 can my vouchers 2020 still be redeemed in 2021?

Members who are unfinancial from February 2021, will be unable to redeem any vouchers remaining from the current season.


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After the Official Stand refurbishment, will it still be a Member stand?

The Official Grandstand will remain a Members only area.


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Who is eligible to participate in the Loyalty Reserved Seating program?

Eligibility to participate in the Members Loyalty Rewards Seating program is based on the following:


50 years or more of ATC Membership

Attendance of 10 or more ATC Saturday racedays during the nominated date criteria


Open/Close Question
How does the Loyalty Reserved Seating program work?

Loyalty Reserved Seating will take place during Major Carnival racedays.


Pre-register your interest to be in the ballot to receive a complimentary seat.


Only fellow hard card Members or Guests with Annual Guest Cards are available to be pre-registered. A maximum of one (1) guest is permitted per Member.


You will receive an email from Membership notifying if your pre-registration has been successful.


Unsuccessful applicants will also be notified and have the opportunity to secure paid seating in an available designated area once registrations open to the wider Membership base.


PRE-COVID: Those eligible, will receive a monthly email informing pre-registrations are available for upcoming racedays.


Registrations are open for one month at a time and close each Tuesday at 5pm for the upcoming Saturday raceday.


Open/Close Question
What are the qualification dates of the Loyalty Reward Seating program?

Loyalty Reserved Seating will take place during Major Carnival racedays.


PRE-COVID: Upon return to regular racing the nominated criteria dates are set as below.  Each period resets twice a year, prior to Autumn and Spring Carnivals.


SYDNEY AUTUMN RACING CARNIVAL (Autumn)

Reset Date:                           1 March

Attendance Range:           1 July (from the previous year) to present day


EVEREST CARNIVAL (Spring)

Reset Date:                           1 September

Attendance Range:           1 January (from the current year) to present day


Open/Close Question
What is the Loyalty Reward Seating registration process?

COVID UPDATE: ATC Members are asked to register their interest for their desired Saturday raceday, with bookings closing at the time notified next to the registration link.


Registrations can be completed by the Member online or over the phone with Membership


Each Member is eligible to register for themselves and one guest only. To uphold the privacy and security of each Membership account, Members are not permitted to register on behalf of each other.


PRE-COVID: ATC Members are asked to register their interest for their desired Saturday raceday, with bookings closing at 5pm each Tuesday for the upcoming Saturday.


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How do I know if my Loyalty Reserved Seating ballot is successful?

You will be notified by email if you have been successfully allocated a seat in the Loyalty Reserved Seating area.


Those unsuccessful will also be notified and have the opportunity to secure paid seating in an available designated area once registrations open to the wider Membership base.


Open/Close Question
Can I register a Guest for the Loyalty Reserved Seating program?

Only Hard Card Members may access the Loyalty Reserved Seating program. You may pre-register for one (1) Guest.  A Guest must be a fellow Hard Card Member or Annual Guest Card Holder.


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Will I automatically receive pre-registration links to pre-register to Loyalty Reserved Seating?

COVID UPDATE: Those eligible will receive an email with the dates of three upcoming racedays.  You may register for any of the promoted racedays.


Pre-register your interest to be in the ballot to receive a complimentary seat.


Only fellow hard card Members or Guests with Annual Guest Cards are available to be pre-registered. A maximum of one (1) guest is permitted per Member.


Each Thursday prior to the raceday you will receive an email notifying if your pre-registration has been successful.


Unsuccessful applicants will be placed on a waiting list.


PRE-COVID: You will receive an email upon eligibility of the Loyalty Reserved Seating program.  Once received, you will be eligible to register either online or upon receipt of the monthly pre-registration email.


Open/Close Question
Why should I opt-in to email and SMS communications from the Club?

To receive notifications on upcoming eligibility and program pre-registration it is a requirement of the Loyalty Reserved Seating program that all Members provide a correct email address, mobile number and postal address.


Without providing your correct details, Members may not receive information about upcoming racedays.


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Loyalty Reserved Seating communication

You will receive information regarding the Loyalty Reserved Seating program through Member emails or SMS notifications.


Please ensure your contact details are up to date so you receive this information. If you would like to update your details, please email members@australianturfclub.com.au or contact Membership on 02 9663 8419.


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Changes to the Loyalty Reserved Seating program

The ATC reserves the right to make changes to the Loyalty Reserved Seating program at its discretion.


Any changes will be published on the website, so please check the website regularly for any changes.


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Who do I contact if I have any concerns about Loyalty Rewards Seating program?

For assistance or enquiries regarding the Loyalty Reserved Seating program, please email members@australianturfclub.com.au or contact Membership on 02 9663 8419.


Open/Close Question
Where is the Loyalty Reserve Seating located?

COVID UPDATE: To maximise capacity, the Royal Randwick Loyalty Reserve Seating area will be split between the Skyline Room and Villiers Bar.


At Rosehill Gardens, the Loyalty Reserved Seating Area is located on the Lower Platform on the Ground Floor of the JR Fleming Stand.


PRE-COVID: Royal Randwick Loyalty Reserve Seating area is in the Skyline Room on Level 3 of the QEII Grandstand.


Rosehill Gardens Loyalty Reserve Seating area is located on the Lower Platform on the Ground Floor of the JR Fleming Stand.


Open/Close Question
What is the capacity of the Loyalty Reserved Seating Area?

COVID UPDATE: Currently with the COVID 1 person per 4 square meter rule:


At Royal Randwick the Villiers Room capacity = 60 people and the Skyline Room capacity = 50 people.


At Rosehill Gardens, the Lower Platform on the Ground Floor of the JR Fleming Stand = 160 people.


Open/Close Question
What is the set up in the Loyalty Reserved Seating Area?

COVID UPDATE: Currently with the COVID 1 person per 4 square meter rule, each booking will be set with a table of two (2) guests.  Seating will be allocated by Membership and will be rotated weekly.


Open/Close Question
Will I be allocated the same seat every week?

In fairness for all participants, seating will be allocated by Membership and rotated weekly.  You will not be allocated the same seat weekly.


Open/Close Question
Can I request where I sit?

In fairness for all participants, seating will be allocated by Membership and rotated weekly.


Open/Close Question
What if there are technical issues at the gate and I am unable to scan my card?

COVID UPDATE: If you have any issues scanning your card on raceday, please advise a Membership representative at the North Drum Concierge or the Might And Power Office.


PRE-COVID: If you have any issues scanning your card on raceday, please advise a Membership representative at Gate A or the Might And Power Office.


Open/Close Question
Conditions to scanning on course

COVID UPDATE: During the COVID restrictions, Member Hard Cards are currently not in use to access the racecourse.  Current Loyalty Rewards are calculated from 2019 attendance to 15 March 2020.


PRE-COVID: It is your responsibility to ensure that your Membership Card is scanned at the entry gate on raceday, as no amendments will be made after raceday.


Open/Close Question
When does my Membership commence?

2021 Membership commences 1 January 2021.


For those joining, your Membership will be active from the time of joining. You will receive a Membership pack in the mail.


In the current COVIDSafe environment, those wishing to attend the races, need to pre-register attendance. Each week, a pre-registration email will be distributed to the email address linked to your Membership account.


Once you have paid the joining and Membership fee, you will receive the email in which you may pre-register to attend. At time of registration, you will receive a Ticketmaster digital ticket, which will allow you access to the racecourse on the raceday you pre-register.


Open/Close Question
When does my Membership expire?

There will be a seven-month Membership season commencing 1 January 2021 and expiring 31 July 2021.


By renewing or joining now your Membership will be valid until 31 July 2021. Renewal notices will be sent prior to the beginning of the new Membership season commencing 1 August 2021.


Open/Close Question
How do the Direct Debit Monthly Instalments work?

Upon selecting to pay by monthly direct debit at the time of joining, simply follow the prompts to set up your direct debit account, a one-off set up fee of $5.50 will be incurred.


An upfront deposit calculated by two (2) months of debits will be deducted from your account. The remaining fee will be split across the remaining months of 2020.