Buy Tickets
Buy Tickets

Frequently Asked Questions

Everything you need to know to enjoy your Australian Turf Club Membership experiences.

Frequently Asked Questions

View All
Open/Close Question
I am a member of _, do you have reciprocal arrangements with this club?

Click here to find out all our information regarding all the clubs we have reciprocal rights with and how to redeem these privileges.


Open/Close Question
Can I reserve a parking spot?

No. There is plentiful free but unreserved public parking available at all our venues. Members are able to purchase parking passes. Find out more here.


Open/Close Question
What is the dress code?

For all information regarding our dress code click here.


Open/Close Question
Can I bring my own food to the races?

Patrons are not permitted to bring their own food and/or drinks on course.


Open/Close Question
Who do I contact regarding media enquiries?

Contact our office on 1300 729 668 or email info@australianturfclub.com.au to get in touch with our Media Manager.


Open/Close Question
Who do I contact regarding my shift this weekend?

Contact our Rostering Officier by emailing rosters@australianturfclub.com.au


Open/Close Question
If I purchase a Daily Guest pass and it is not used, can I receive a refund?

No,  tickets are non-refundable.


Open/Close Question
What does a Members car pass entitle me to?

ATC Members can purchase daily or annual parking passes. For all information regarding Members car pass click here.


Open/Close Question
The new Member application asks for a proposer, what is this for?

We ask potential new Members are proposed for Membership by an existing Member in order to comply with the Registered Clubs Act 1976 and also with Australian Turf Club corporate governance guidelines. If you do not know any current Members you can simply include the details of a professional or personal referee who can verify your identity and that you are a suitable candidate for Membership.


Open/Close Question
I have applied and paid for a Membership, what happens next?

Upon application and payment being received, your application is submitted to the Australian Turf Club Board of Directors for approval. Once approved, your Membership card will be mailed to you within approximately 10 working days. Should you wish to attend any race meetings whilst your application is being processed, please contact Membership at members@australianturfclub.com.au and request a paper Member’s ticket for that particular race meeting.


Open/Close Question
I have changed my details, how do I let you know?

If your address or other contact details change, you are required to notify the Australian Turf Club Membership Department as soon as possible. These changes can be advised by:


Email: members@australianturfclub.com.au

Fax: (02) 9663 2754

Mail: Membership Dept Locked Bag 3, Randwick NSW 2031

Online: Change of Address page (fill in your username and password, click ‘To update your details, please edit your account after Logon’ and Sign In To Account)


For name changes, please forward a copy of your official supporting documentation e.g. Marriage Certificate.


Open/Close Question
Do I need to provide my email address?

While it is not mandatory that Members provide an email address, in support of our goal to reduce our carbon footprint the Australian Turf Club will increasingly be communicating information to Members via email. In addition, special offers throughout the season will be sent to Members via email. You can supply your email via:


Email: members@australianturfclub.com.au

Mail: Membership Dept Locked Bag 3, Randwick NSW 2031

Online: Change of Address page (fill in your username and password, click ‘To update your details, please edit your account after Logon’ and Sign In To Account)


NOTE: Email addresses cannot be shared across Member profiles. Each Member must have his/her own email address in order to receive email notifications and/or utilise the Member-only section of the website.


Open/Close Question
Can you explain the Membership renewal process?

From August 2021, the Membership season will realign with the racing season and run from 1 August to 31 July 2022. A seven-month Membership season will be introduced commencing January 2021 running until 31 July 2021 to assist with the realignment. Membership Renewal notification will be sent to Members prior to the beginning of the new Membership season.


Open/Close Question
When is my Membership fee due?

Membership fees for the 2021 season open January 2021 and are due by 28 February. There is generally a transition period between seasons where either season’s card can be used for entry, after this time Membership cards are deactivated and non-renewing Members are considered inactive.


To return to the Club, inactive Members are required to pay all outstanding fees, or re-join the Club, to return to financial status. The previous joining date will no longer be relevant and the Members joining date will commence from the new date he/she renews Membership.


NB: Fees will not be pro-rated for lapsed Members.


Open/Close Question
What time do gates open for Members on a raceday?

Gates for Members usually open 15 minutes before General Admission gates. However, this is subject to change. We recommend you check times closer to the event date to help plan your day.


For more information regarding gates open timings head to our Raceday Calendar.


Due to occupational health and safety regulations, under no circumstances will Members be permitted to enter the racecourse prior to the Members’ gate opening times. Members found on course prior to the official gate opening times may be asked to leave the course. Gate times will vary on feature racedays and during winter.


Open/Close Question
What should I do if I have lost my Membership card or car pass?

The loss or theft of Membership cards, annual guest cards and car passes must be reported to Membership as soon as possible. A replacement fee of $30 applies to each lost Member card or annual guest card. The fee will be waived if a copy of a stolen property police report is provided.


Email: members@australianturfclub.com.au


Open/Close Question
If I forget my Membership card on a raceday, what should I do?

If you forget your Membership card on a raceday, please visit the Membership Office or Gate on the perimeter of the racecourse. You will be required to provide suitable identification and pay the racecourse entry fee, upon which a temporary Members’ ticket will be issued to you for the day.


Open/Close Question
Can I lend my Membership card to a friend or relative for the day?

No, Member cards are strictly non-transferable. Lending of Membership cards to a non-Member is a serious breach of the Australian Turf Club policy and may lead to a review by the ATC Board of Directors’ of the Member.


Lending Member cards to others in order to purchase daily Members tickets is also prohibited under Club Rules. See our Code of Conduct for more information.


Each ATC Member agreed to abide by Club Rules when signing the terms and conditions at the time of joining or renewing. Member cards discovered in use by any person other than the Member will be confiscated on the spot.


Open/Close Question
Is my Membership transferable to a relative if I no longer wish to be a member?

Yes, Membership may be transferred upon payment of a transfer fee. An application must be completed by the NEW Member and transfer fee made payable to Membership. The new Member tenure will commence at the time of transfer fee payment.


In the event of the death of a Member it is incumbent on the next of kin to advise the Club in writing as soon as is practical. See our Club Rules and Code of Conduct.


Open/Close Question
Where do I park at Royal Randwick?

There is free, unreserved car parking in the infield car park subject to availability. Entry to the infield car park is via High Street, opposite UNSW.


Members:

The Ascot Street Multi Deck carpark is available for the use of ATC members only and is accessed via Ascot Street off Doncaster Road. Bookings are required.


Multi Deck parking on Carnival days must be booked in advance at the Membership office.


*$10 per race day and $40 per Carnival Day (subject to availability)


Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.


Open/Close Question
How do I get to Royal Randwick?

For all information and options on how to get to Royal Randwick click here.


Open/Close Question
How do I contact Royal Randwick?

Phone: 1300 729 668 | Fax: 02 9662 6292 | Email: info@australianturfclub.com.au


Open/Close Question
How do I set up my new Member Portal account?

Click here to read our step by step guide to verify your email, create a new password and set up your Member Portal account.


Open/Close Question
What do I need to know about Photo Identification?

2021-22 Membership cards will be printed with Photo Identification. Your Membership pack will not be processed until a photo has been supplied.


Members will be required to provide a photo to be displayed on Membership cards for the purpose of identification. You will be asked to provide a suitable photo, such as one that would be approved for use on a driver’s licence or passport.


How do I supply my photo?


Photos may be uploaded via the online Member Lounge at any time. The Australian Turf Club website will allow you to crop and review your chosen photo prior to submission. Images should ideally be supplied in the .jpg format.


You may also attach a passport photo to your renewal form which you will receive with your Member Magazine ‘On Track’ in September and return in the post with your completed form.


Click here for more information.


What happens next?


Once the updated photo has been received, we will send you a new Membership card featuring your new photo. From the moment you receive it, your new card can be used to access the Members Reserve and all associated privileges.


Open/Close Question
How do I upload my photo for my Membership card?

Click here to read our step by step guide to upload your photo in the new Member Portal.


Open/Close Question
How do I pay with PayPal?

Click here to read our step by step guide when paying with PayPal.