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Australian Turf Club - Frequently Asked Questions

Everything you need to know to enjoy your Australian Turf Club racing experiences.

Frequently Asked Questions

Open/Close Question
How do I contact the Australian Turf Club?

The Head Office of the Australian Turf Club is located at Royal Randwick Racecourse, Alison Road, Randwick. Our business hours are Monday to Friday 9am to 5pm.


Post: Locked Bag 3, Randwick NSW 2033

Main Business Number: 1300 729 668

Fax Number: 02 9663 2754

Email Address: members@australianturfclub.com.au


Open/Close Question
How do I find the next race meet?

Head to our Raceday Calendar to find all our upcoming racedays.


Open/Close Question
I have an issue with General Admission tickets I bought online

For all enquiries regarding tickets purchased online visit Ticketmaster Support


Open/Close Question
How do I lodge any feedback?

If you would like to give us any feedback, please write to us by emailing info@australianturfclub.com.au


Open/Close Question
When do gates open?

Gates for General Admission usually open an hour before the first race.  However, these are subject to change. Closer to your raceday, we recommend you check your event on Raceday Calendar.


Open/Close Question
What times are the first and last race? What time do people generally leave or go home?

Race times vary for each race, head to our Raceday Calendar for more information on race times.


Bars and on course entertainment conclude 30 minutes after the last race, patrons are then encouraged to leave the course.


The ATC Members Stables Bar at Royal Randwick has an extended license.


Open/Close Question
Can I reserve a seat in General Admission areas?

No, you cannot reserve seating in the General Admission area. Arriving early on a race day will increase your chances of securing a seat/table.


To book any of our raceday packages click here


Open/Close Question
I am a member of _, do you have reciprocal arrangements with this club?

Click here to find out all our information regarding all the clubs we have reciprocal rights with and how to redeem these privileges.


Open/Close Question
I booked a hospitality package for a raceday, what time does it start?

All raceday hospitality usually commences from 12:00pm, unless stated otherwise. Please check your booking and emails for any further information.


Open/Close Question
Do you hire out your spaces for events such as formals, receptions, functions etc.?

Yes we do hire out our spaces for events. Contact our Events department for all event enquiries:

Phone: (02) 9760 6255 | Email: events@australianturfclub.com.au


Open/Close Question
Can I reserve a parking spot?

No. There is plentiful free but unreserved public parking available at all our venues. Members are able to purchase parking passes. Find out more here.


Open/Close Question
I’m driving in a mini bus, where can I park?

Royal Randwick and Rosehill Gardens:

Mini buses are allowed to park in the infield car park on all race days. Only vehicles under 3.4m in height can access this space, anything above cannot be accommodated for.


Canterbury Park:

Free unreserved parking is available for mini buses and is located just inside the track entrance off King Street.


Warwick Farm:

Mini buses can access parking via Gate C, off Hume Highway.


Open/Close Question
I drive a hire car and I’m picking someone up, where do I go?

Royal Randwick: Drop-off via Ascot Street entrance and collection only via Alison Road AFTER 3.00pm


Rosehill Gardens: Gate 1, Grand Avenue entrance


Canterbury Park: King Street entrance


Warwick Farm: Hire car collection via Governor Macquarie Drive.  No layover available.


Open/Close Question
I want to organise a helicopter. What do I need to do?

When arranging a helicopter for the races contact the helicopter charter company first and then have them contact the ‘General Manager – Operations’ for the ‘Helicopter Landing Form’ and approval.


Call through our main switch board to get in contact – 1300 729 668


Open/Close Question
Lost property – who do I contact?

For lost property enquiries please phone reception on 1300 729 668 (Mon – Fri) or email us on info@australianturfclub.com.au


Open/Close Question
What time does your loading dock and office close? Is there somewhere else after hours?

Our loading docks close at 4.00pm Mon-Fri. There is no after-hours delivery available without prior arrangement being made with your ATC representative.


Open/Close Question
Can I buy General Admission tickets on the day?

Yes but all tickets must be booked online prior. Click here.


Open/Close Question
How much do tickets cost?

Ticket prices vary depending on the raceday. Visit raceday calendar.


Open/Close Question
Do you have pension or concession discounts for tickets?

No, there is currently no discount tickets available for pension or concession card holders.

All General Admission tickets can be purchased online. Click here.



Open/Close Question
Do children require a ticket?

Under 18s can attend for free if accompanied by a parent or guardian. Wristbands available on arrival.


Open/Close Question
I am an owner, where do I get my tickets?

Click here for information regarding owner ticketing.


Open/Close Question
Can I set up a bar tab?

Yes. Bar tabs can be set up via the iPhone and Android app Clipp.


Open/Close Question
Do you offer tours of your venue during the week?

The Heritage Centre is open on the first Thursday of each month for tours. Bookings can be made for 10.30am. Come and explore behind the scenes and get up close with the ATC Heritage collection. Book here!


Open/Close Question
Can I spread my late family member's ashes on the track?

Yes, with approval via Venue General Manager and Tracks Manager. Call our office on 1300 729 668 to get in touch.


Open/Close Question
When is your next family day?

Our annual Royal Randwick family day is Randwick Community Race Day which is usually held on the first Saturday in July. This will be 10 July, 2021.


At Canterbury Park we have Kia Friday Night Racing that runs on selected Friday nights from November to February. These race nights have free entry, food markets and free kids entertainment.


See our raceday calendar for more information:


Open/Close Question
On a hot day, do I have to wear a blazer?

During daylight savings, jackets are optional with the Members’ Reserve. (Chairman’s Club requires a jacket at all times).


Outside of daylight savings in the cooler months jackets are compulsory, however on hotter days this rule may be lifted at our discretion and patrons will be notified via newsletters or social media.


*Ties are always compulsory in the Members Reserve areas.


General Admission are not required to wear jackets or ties.


Note: Failure to comply with Dress Regulations may result in exclusion from the racecourse and is at the discretion of staff.


Open/Close Question
Are the races cancelled if it is raining or too hot?

Postponed racedays will be announced via ATC newsletters (bottom left hand corner to subscribe), Racing NSW, Sky Sports and the ATC website and social media channels before or on the day.


Due care and attention will be paid to the welfare of horses racing in extreme weather. Races may be postponed at the discretion of Racing NSW Stewards and the ATC if weather is deemed too hot or too dangerous.


Open/Close Question
What is the dress code?

For all information regarding our dress code click here.


Open/Close Question
Do I need to wear a hat/fascinator?

No, hats and fascinators are not mandatory.


Open/Close Question
Can I bring my own food to the races?

Patrons are not permitted to bring their own food and/or drinks on course.


Open/Close Question
Who do I contact regarding job opportunities?

Head to our careers page to view all current job opportunities.


Open/Close Question
Who do I contact regarding media enquiries?

Contact our office on 1300 729 668 or email info@australianturfclub.com.au to get in touch with our Media Manager.


Open/Close Question
Who do I contact regarding my shift this weekend?

Contact our Rostering Officier by emailing rosters@australianturfclub.com.au


Open/Close Question
Who do I contact regarding payroll enquiries?

Contact our Payroll Officier by emailing payroll@australianturfclub.com.au


Open/Close Question
How do I contact the Marketing Department/Manager?

Contact our office on 1300 729 668 or email info@australianturfclub.com.au


Open/Close Question
What can I bring to the races?

No  food, alcohol, glassware, knives or open beverages are allowed on course. Strictly no balloons, sparklers or firecrackers (of any kind), or confetti are allowed at any of our venues.


See more information in our Conditions of Entry.


Open/Close Question
Is there a map I can use to find my way around?
Open/Close Question
Can I leave the racecourse and come back in?

Yes, just ensure you take your ticket/pass with you and scan your ticket as you leave the racecourse.


Please be aware, that by leaving the venue, you will be subject to our Conditions of entry when re-entering.


Open/Close Question
Where can I buy a racebook?

Racebooks are usually available for purchase at the main entrance points and concierges. If not – ask a staff member to point you in the right direction.


Open/Close Question
Is there WiFi available?

Yes. Please take advantage of the FREE high capacity WiFi available at all ATC venues. Simply log in from anywhere around the course.


Open/Close Question
Are there parent facilities on course?

For the convenience of parents, there are parent facilities located at each course


Royal Randwick:


– Located in the restrooms between Gate B & C.

– Octagonal Bathrooms

– Ground Floor of QEII Stand.


Rosehill Gardens:


– Level 3, JR Fleming Grandstand (GA).

– Level 2, Members’ Reserve (opposite Members’ Concierge) inside the disabled toilet facility.

– Level 1, adjacent to the lift foyer.


Canterbury Park: Located in the disabled toilet facility, Ground floor, General Admission.


Warwick Farm: Located in the JHB Carr stand Ground floor.


Please seek assistance from our friendly staff if you require any assistance.


Open/Close Question
Can I smoke cigarettes/e-cigarettes on course? Are there designated smoking areas?

Yes – in designated smoking areas only.  This includes the use of e-cigarettes.


Refer to our venue maps to find out where you can smoke in our venues.  Please follow instruction from any ATC representatives. Click here to view our Smoking Policy.


Open/Close Question
When can I use my Member vouchers?

Currently, with the current COVID capcity restrictions and working within our COVIDSafe Policy, all Members must pre-register to attend a raceday. Members may pre-register one additional Guest Complimentary.


Your vouchers will be available again for use once COVID restrictions ease.  Vouchers will be available for all ATC racedays up until 31 July 2021.


For information regarding pre-redemption and voucher use, please refer to the weekly Member email that will be distributed to you.


In Carnival, Guest numbers will be limited. Please ensure your contact details are up to date to receive more information in regards to Guest limits and ticket pricing.



Open/Close Question
Can I pay my Membership in monthly direct debit instalments?

Yes, you may pay in monthly instalments via direct debit. Click the join or renew button then at the payment screen, select Direct Debit as your payment option.


Open/Close Question
Can I bring guests with me to the races?


In the current environment, we are guided by the Government regulations and ATC COVIDSafe Policy and capacity restrictions apply at all ATC venues. At present, those wishing to attend the races are to pre-register and have the ability to register one additional complimentary Guest. Once restrictions ease, we will communicate with you regarding the purchase and use of Member Guests ticketing.


Open/Close Question
Are the racecourses cashless venues?

Our racecourses operate cashless retail outlets and restaurants for food and beverage purchases. Wagering operators will accept cash, with ATM facilities available for those wishing to withdraw cash for wagering purposes.


Membership

Frequently Asked Questions

Open/Close Question
I am a member of _, do you have reciprocal arrangements with this club?

Click here to find out all our information regarding all the clubs we have reciprocal rights with and how to redeem these privileges.


Open/Close Question
Can I reserve a parking spot?

No. There is plentiful free but unreserved public parking available at all our venues. Members are able to purchase parking passes. Find out more here.


Open/Close Question
When can I use my Member vouchers?

Currently, with the current COVID capcity restrictions and working within our COVIDSafe Policy, all Members must pre-register to attend a raceday. Members may pre-register one additional Guest Complimentary.


Your vouchers will be available again for use once COVID restrictions ease.  Vouchers will be available for all ATC racedays up until 31 July 2021.


For information regarding pre-redemption and voucher use, please refer to the weekly Member email that will be distributed to you.


In Carnival, Guest numbers will be limited. Please ensure your contact details are up to date to receive more information in regards to Guest limits and ticket pricing.



Open/Close Question
Can I bring guests with me to the races?


In the current environment, we are guided by the Government regulations and ATC COVIDSafe Policy and capacity restrictions apply at all ATC venues. At present, those wishing to attend the races are to pre-register and have the ability to register one additional complimentary Guest. Once restrictions ease, we will communicate with you regarding the purchase and use of Member Guests ticketing.


Open/Close Question
If I purchase a Daily Guest pass and it is not used, can I receive a refund?

No,  tickets are non-refundable.


Open/Close Question
What does a Members car pass entitle me to?

ATC Members can purchase daily or annual parking passes. For all information regarding Members car pass click here.


Open/Close Question
The new Member application asks for a proposer, what is this for?

We ask potential new Members are proposed for Membership by an existing Member in order to comply with the Registered Clubs Act 1976 and also with Australian Turf Club corporate governance guidelines. If you do not know any current Members you can simply include the details of a professional or personal referee who can verify your identity and that you are a suitable candidate for Membership.


Open/Close Question
I have applied and paid for a Membership, what happens next?

Upon application and payment being received, your application is submitted to the Australian Turf Club Board of Directors for approval. Once approved, your Membership card will be mailed to you within approximately 10 working days. Should you wish to attend any race meetings whilst your application is being processed, please contact Membership at members@australianturfclub.com.au and request a paper Member’s ticket for that particular race meeting.


Open/Close Question
I have changed my details, how do I let you know?

If your address or other contact details change, you are required to notify the Australian Turf Club Membership Department as soon as possible. These changes can be advised by:


Email: members@australianturfclub.com.au

Fax: (02) 9663 2754

Mail: Membership Dept Locked Bag 3, Randwick NSW 2031

Online: Change of Address page (fill in your username and password, click ‘To update your details, please edit your account after Logon’ and Sign In To Account)


For name changes, please forward a copy of your official supporting documentation e.g. Marriage Certificate.


Open/Close Question
Do I need to provide my email address?

While it is not mandatory that Members provide an email address, in support of our goal to reduce our carbon footprint the Australian Turf Club will increasingly be communicating information to Members via email. In addition, special offers throughout the season will be sent to Members via email. You can supply your email via:


Email: members@australianturfclub.com.au

Mail: Membership Dept Locked Bag 3, Randwick NSW 2031

Online: Change of Address page (fill in your username and password, click ‘To update your details, please edit your account after Logon’ and Sign In To Account)


NOTE: Email addresses cannot be shared across Member profiles. Each Member must have his/her own email address in order to receive email notifications and/or utilise the Member-only section of the website.


Open/Close Question
What time do gates open for Members on a raceday?

Gates for Members usually open 15 minutes before General Admission gates. However, this is subject to change. We recommend you check times closer to the event date to help plan your day.


For more information regarding gates open timings head to our Raceday Calendar.


Due to occupational health and safety regulations, under no circumstances will Members be permitted to enter the racecourse prior to the Members’ gate opening times. Members found on course prior to the official gate opening times may be asked to leave the course. Gate times will vary on feature racedays and during winter.


Open/Close Question
What should I do if I have lost my Membership card or car pass?

The loss or theft of Membership cards, annual guest cards and car passes must be reported to Membership as soon as possible. A replacement fee of $30 applies to each lost Member card or annual guest card. The fee will be waived if a copy of a stolen property police report is provided.


Email: members@australianturfclub.com.au


Open/Close Question
If I forget my Membership card on a raceday, what should I do?

If you forget your Membership card on a raceday, please visit the Membership Office or Gate on the perimeter of the racecourse. You will be required to provide suitable identification and pay the racecourse entry fee, upon which a temporary Members’ ticket will be issued to you for the day.


Open/Close Question
Can I lend my Membership card to a friend or relative for the day?

No, Member cards are strictly non-transferable. Lending of Membership cards to a non-Member is a serious breach of the Australian Turf Club policy and may lead to a review by the ATC Board of Directors’ of the Member.


Lending Member cards to others in order to purchase daily Members tickets is also prohibited under Club Rules. See our Code of Conduct for more information.


Each ATC Member agreed to abide by Club Rules when signing the terms and conditions at the time of joining or renewing. Member cards discovered in use by any person other than the Member will be confiscated on the spot.


Open/Close Question
Is my Membership transferable to a relative if I no longer wish to be a member?

Yes, Membership may be transferred upon payment of a transfer fee. An application must be completed by the NEW Member and transfer fee made payable to Membership. The new Member tenure will commence at the time of transfer fee payment.


In the event of the death of a Member it is incumbent on the next of kin to advise the Club in writing as soon as is practical. See our Club Rules and Code of Conduct.


Open/Close Question
When does my Membership commence?

2021 Membership commences 1 January 2021.


For those joining, your Membership will be active from the time of joining. You will receive a Membership pack in the mail.


In the current COVIDSafe environment, those wishing to attend the races, need to pre-register attendance. Each week, a pre-registration email will be distributed to the email address linked to your Membership account.


Once you have paid the joining and Membership fee, you will receive the email in which you may pre-register to attend. At time of registration, you will receive a Ticketmaster digital ticket, which will allow you access to the racecourse on the raceday you pre-register.


Open/Close Question
When does my Membership expire?

There will be a seven-month Membership season commencing 1 January 2021 and expiring 31 July 2021.


By renewing or joining now your Membership will be valid until 31 July 2021. Renewal notices will be sent prior to the beginning of the new Membership season commencing 1 August 2021.


Open/Close Question
How do the Direct Debit Monthly Instalments work?

Upon selecting to pay by monthly direct debit at the time of joining, simply follow the prompts to set up your direct debit account, a one-off set up fee of $5.50 will be incurred.


An upfront deposit calculated by two (2) months of debits will be deducted from your account. The remaining fee will be split across the remaining months of 2020.


Open/Close Question
I would like to attend the races this weekend. How do I attend in the Members Reserve?

Each week, a pre-registration email will be distributed to the email address linked to your Membership account.


Once you have paid the joining and Membership fee, you will receive the email in which you may pre-register to attend.


At time of registration, you will receive a Ticketmaster digital ticket, which will allow you access to the racecourse on the raceday you pre-register.


All patrons will be required to be seated in the designated area shown on their ticket.


Open/Close Question
Can I bring guests to the races once I have signed up for Membership?

In the current environment, we are guided by the Government regulations and ATC COVIDSafe Policy and capacity restrictions currently apply at all ATC venues.


At present servicing our Members is our main priority. This means, those wishing to attend the races are to pre-register and currently have the ability to register one additional complimentary Guest.


Once Guest restrictions ease and circumstances update, we will communicate with you regarding the purchase and use of Member Guests ticketing.


Open/Close Question
How do I redeem complimentary Guest ticket vouchers provided with my Membership?

Currently, with the current COVID capcity restrictions and working within our COVIDSafe Policy, all Members must pre-register to attend a raceday. Members may pre-register one additional Guest Complimentary.


Your vouchers will be available again for use once COVID restrictions ease.  Vouchers will be available for all ATC racedays up until 31 July 2021.


When COVID restrictions ease, communication will be sent to you informing of these changes.


For information regarding pre-redemption and voucher use, please refer to the weekly Member email that will be distributed to you. Throughout Carnival, Guest numbers will be limited.


Please ensure your contact details are up to date to receive more information in regards to Guest limits and ticket pricing.


Open/Close Question
How do I redeem ATC Dollar food and beverage credits?

Members can produce their Membership card at any food and beverage outlet at ATC venues to redeem their credits. Credits will expire on 31 July 2021.


Open/Close Question
How can I book hospitality options at ATC venues?

Members can book hospitality online. Click here to view hospitality

Alternatively they can contact the Hospitality department by emailing hospitality@australianturfclub.com.au or by phoning 1300 729 668/


Royal Randwick

Frequently Asked Questions

Open/Close Question
Where do I park at Royal Randwick?

There is free, unreserved car parking in the infield car park subject to availability. Entry to the infield car park is via High Street, opposite UNSW.


Members:

The Ascot Street Multi Deck carpark is available for the use of ATC members only and is accessed via Ascot Street off Doncaster Road. Bookings are required.


Multi Deck parking on Carnival days must be booked in advance at the Membership office.


*$10 per race day and $40 per Carnival Day (subject to availability)


Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.


Open/Close Question
How do I get to Royal Randwick?

For all information and options on how to get to Royal Randwick click here.


Open/Close Question
How do I contact Royal Randwick?

Phone: 1300 729 668 | Fax: 02 9662 6292 | Email: info@australianturfclub.com.au


Open/Close Question
Where can I view the horses from at Royal Randwick?

For information on where to view the horses from at Randwick, click here.


Open/Close Question
Where can I find an ATM at Royal Randwick?

All ATC food and beverage outlets provide cashless facilities.  No cash is required.


Should you require cash, There are ATMs situated around Royal Randwick.


Members Reserve: Rear of Officials Stand & Ground Level, Northern end of QEII Grandstand


General Admission: Southern Drum of QEII Grandstand (Ground floor)


See racecourse map for more information.


Additional ATMs may be put in place on Carnival days.


Open/Close Question
Are there cloakrooms available at Royal Randwick?

Yes.


Members Reserve: Ground Level of the Officials Stand & Level 3, Northern end of the QEII Grandstand


General Admission: Ground Level, Southern end of the QEII Grandstand & Level 3, Southern end of the QEII Grandstand (carnival only)


See racecourse map for more information.


Rosehill Gardens

Frequently Asked Questions

Open/Close Question
Where do I park at Rosehill Gardens?

There is free, unreserved car parking in the P4 and P5 car park located on James Ruse Drive & Prospect Street and P6 Infield car park. Entry to the Infield car park is via Gate 2 Unwin Street.


Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.


Open/Close Question
How do I get to Rosehill Gardens?

For all information and options on how to get to Rosehill Gardens click here.


Open/Close Question
How do I contact Rosehill Gardens?

Phone: 1300 729 668 | Email: info@australianturfclub.com.au


Open/Close Question
Where can I view the horses from at Rosehill Gardens?

For information on where to view the horses from at Rosehill, click here.


Open/Close Question
Where can I find an ATM at Rosehill Gardens?

There are ATMs situated around Rosehill Gardens.


Members Reserve:


– Members Stand

– Grand Pavilion


General Admission:


– J.R. Fleming Stand


See racecourse map for more information.


Additional ATMs may be put in place on Carnival days.


Open/Close Question
Are there cloakrooms available at Rosehill Gardens?

Yes.


Members Reserve: Ground Level


General Admission: Ground Level, J.R. Fleming Stand.


See racecourse map for more information.


Canterbury Park

Frequently Asked Questions

Open/Close Question
Where do I park at Canterbury Park?

There is free unreserved car parking available just inside the track entrance off King Street and the infield on selected days.


Members Reserved Parking is situated directly behind the grandstand, access via the King Street entrance. Relevant passes must be displayed.


Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.


Open/Close Question
How do I get to Canterbury Park?

For all information and options on how to get to Canterbury Park click here.


Open/Close Question
How do I contact Canterbury Park?

Phone: 1300 729 668 | Email: info@australianturfclub.com.au


Open/Close Question
Where can I view the horses from at Canterbury Park?

For information on where to view the horses from at Canterbury Park, click here.


Open/Close Question
Where can I find an ATM at Canterbury Park?

Members Area: Ground floor, adjacent to the escalators


General Admission Area: Ground Level, Public Area


See racecourse map for more information.


Open/Close Question
Are there cloakrooms available at Canterbury Park?

A Cloak Room is located on the ground floor of the Members Reserve and remains open for 30 minutes after the last Sydney race.


Open/Close Question
When is the night racing on at Canterbury Park?

At Canterbury Park we have Kia Friday Night Racing that runs on selected Friday nights from November to February. These race nights have free entry, food markets and free kids entertainment.


Warwick Farm

Frequently Asked Questions

Open/Close Question
Where do I park at Warwick Farm?

All raceday parking is accessed via Hume Highway, Gate C.


Members’ unreserved parking is available via Governor Macquarie Drive. Relevant passes must be displayed.


Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.


Open/Close Question
How do I get to Warwick Farm?

For all information and options on how to get to Warwick Farm click here.


Open/Close Question
How do I contact Warwick Farm?

Phone: 1300 729 668 | Email: info@australianturfclub.com.au


Open/Close Question
Where can I view the horses from at Warwick Farm?

For information on where to view the horses from at Warwick Farm, click here.


Open/Close Question
Where can I find an ATM at Warwick Farm?

All ATC food and beverage outlets provide cashless facilities.  No cash is required.


Should you require cash, ATM machines are available in the Ground Floor tote of Public and Member areas.


Open/Close Question
Are there cloakrooms available at Warwick Farm?

Cloak services for Warwick Farm are located in the General Office.