ATC Frequently Asked Questions
Everything you need to know to enjoy your Australian Turf Club racing experiences.
FAQs
Frequently Asked Questions
Membership
Membership FAQs
I am a member of _, do you have reciprocal arrangements with this club?
Click here to find out all our information regarding all the clubs we have reciprocal rights with and how to redeem these privileges.
Can I reserve a parking spot?
There is free, unreserved car parking at all ATC venues.
For allocated or premium Member parking options close to our venues, Members have the option to purchase car parking passes. Find out more information here.
When can I use my complimentary Member Reserve ticket codes?
Member Guest Vouchers are available and valid for the current Membership season, expiring on 31 July.
Member Guest Vouchers are subject to restrictions during Carnival periods. Please ensure your contact details are up to date to receive more information regarding guest limits and ticket pricing.
Can I pay my Membership in instalments?
You may pay in Membership by our PayPal Payin4 instalments. Click the join or renew button then at the payment screen, select PayPal Payin4 as your payment option.
Can I bring guests with me to the races?
Members can purchase additional tickets for their guests here.
If I purchase a Daily Guest pass and it is not used, can I receive a refund?
No, tickets are non-refundable.
What does a Members car pass entitle me to?
ATC Members can purchase annual parking passes for the current racing season.
For all information regarding available Members parking passes please click here.
The new Member application asks for a proposer, what is this for?
We ask potential new Members are proposed for Membership by an existing Member in order to comply with the Registered Clubs Act 1976 and also with Australian Turf Club corporate governance guidelines. If you do not know any current Members you can simply include the details of a professional or personal referee who can verify your identity and that you are a suitable candidate for Membership.
I have applied and paid for a Membership, what happens next?
Upon application and payment being received, your Membership application will be reviewed.
Once approved, your Membership card will be mailed to you within approximately 10 working days.
Should you wish to attend any race meeting whilst your application is being processed, please contact the Membership office via phone or email:
- 02 9663-8419
- members@australianturfclub.com.au
I have changed my details, how do I let you know?
If your address or other contact details change, you are required to notify the Membership Office as soon as possible. These changes can be advised by:
- Email – members@australianturfclub.com.au
- Phone – (02) 9663-8419
- Mail – Membership Office Locked Bag 3, Randwick, NSW, 2031
- Online via Membership Lounge. Country, interstate and international Members requiring an address change need to contact the Membership Office.
For name changes, please forward a copy of your official supporting documentation e.g. Marriage certificate to members@australiantufclub.com.au
When is my Membership fee due?
The Membership season runs from 1 August through to 31 July.
Members who fail to renew Membership within the current season, will result in their Membership being classified as lapsed (unfinancial) and their existing Membership card or any Annual Guest cards will be made inactive.
What time do gates open for Members on a raceday?
Gates for Members usually open 15 minutes before General Admission gates. However, this is subject to change. We recommend you check times closer to the event date to help plan your day.
For more information regarding gates open timings head to our Raceday Calendar.
Due to occupational health and safety regulations, under no circumstances will Members be permitted to enter the racecourse prior to the Members’ gate opening times. Members found on course prior to the official gate opening times may be asked to leave the course. Gate times will vary on feature racedays and during winter.
What should I do if I have lost my Membership card or car pass?
The loss or theft of Membership cards, Annual Guest cards and car passes must be reported to Membership as soon as possible. We will cancel your current Membership card and issue you with a new card.
Email: members@australianturfclub.com.au
If I forget my Membership card on a raceday, what should I do?
If you forget your Membership Card on a raceday, you may use your digital card as an alternative.
If neither is available, please visit Gate A or the Infield entrance at Royal Randwick, or the Might And Power Ticket Office at Rosehill Gardens, to obtain a temporary Members Reserve Ticket.
Please note that temporary tickets do not record attendance or provide food and beverage discounts.
Can I lend my Membership card to a friend or relative for the day?
No, Member cards are strictly non-transferable. Lending of Membership cards to a non-Member is a serious breach of the Australian Turf Club policy and may lead to a review by the ATC Board of Directors’ of the Member.
Lending Member cards to others in order to purchase daily Members tickets is also prohibited under Club Rules. See our Code of Conduct for more information.
Each ATC Member agreed to adhere to the Club Rules when signing the terms and conditions at the time of joining or renewing. Member cards discovered in use by any person other than the Member will be confiscated on the spot.
Is my Membership transferable to a relative if I no longer wish to be a member?
Yes, Membership may be transferred upon payment of a transfer fee. An application must be completed by the NEW Member and transfer fee made payable to Membership. The new Member tenure will commence at the time of transfer fee payment.
In the event of the death of a Member it is incumbent on the next of kin to advise the Club in writing as soon as is practical. See our Club Rules and Code of Conduct.
I would like to attend the races this weekend. How do I attend in the Members Reserve?
Each week, a pre-registration email will be distributed to the email address linked to your Membership account.
Once you have paid the joining and Membership fee, you will receive the email in which you may pre-register to attend.
At time of registration, you will receive a Ticketmaster digital ticket, which will allow you access to the racecourse on the raceday you pre-register.
All patrons will be required to be seated in the designated area shown on their ticket.
How do I redeem complimentary Member Guest ticketing using my Member Guest Voucher code?
To redeem your complimentary Guest Ticketing please login to the Member Lounge.
- Copy your Member Guest Voucher Code (as shown in the image below).
- Select Buy Tickets for the raceday you wish to redeem ticketing for, and you will be directed to the Ticketmaster page for that raceday.
- Under the Choose Your Tickets heading, select Unlock and enter your Member Guest Voucher Code, then click Submit.
- You will then be presented with the option to redeem up to 12 complimentary Guest Tickets.
Select the number of tickets you wish to redeem and follow the prompts.

You will need a Ticketmaster account to redeem and/or purchase ticketing. If you do not have a Ticketmaster account, you will be prompted to create one when accessing your ticketing.
If you have any trouble redeeming your complimentary tickets, please contact the Membership Office by emailing members@australianturfclub.com.au.
How do I redeem ATC Dollar food and beverage credits?
Members can produce their Membership card at any food and beverage outlet at ATC venues to redeem their credits.
What is the Members Reserve dress code?
For information regarding the Members Reserve dress code please click here.
View the Members Reserve dress code quick guide here.
Can children attend racedays?
Yes, children under 18 years old can attend free of charge when accompanied by a Legal Guardian or Loco Parentis.
Find out more here.
Can children attend the Skyline Reserve or TJ’s Champagne Bar?
Skyline Reserve: As the Skyline Reserve is a Members’ Only area, children over the age of 1 are not permitted.
TJ’s Champagne Bar: Children of any age are welcome upon the purchase of a seat.
Having issues logging into the Member Lounge?
To log in please follow the outlined steps below:
Username: This is the email address you have listed on your Membership account.
Password: If this is the first time you are logging into the Member Lounge, please follow the prompts to enter your verification code, select your password and set up your account.
How do I download my digital Membership Card?
Your digital Member Card can be used on racedays as an alternative to your physical card.
To access your digital card, please visit the Member Lounge and select ‘Request Digital Card’.
You will be sent an email with instructions on how to download your card with the option to save to your Google or Apple Wallet.
Royal Randwick
Royal Randwick FAQs
Where do I park at Royal Randwick?
Infield provides free parking on the grass.
A yearly purchased Carpark Pass is required if you are wishing to park on the cement in the Infield or in the Ascot Multi Deck Parking. Members can enjoy convenient parking close to the venue by purchasing a car parking pass.
Please find more information here Car Parking Passes – Australian Turf Club
How do I get to Royal Randwick?
For all information and options on how to get to Royal Randwick click here.
How do I contact Royal Randwick?
Phone: 1300 729 668
Email: info@australianturfclub.com.au
Where can I view the horses from at Royal Randwick?
For information on where to view the horses from at Randwick, click here.
Where can I find an ATM at Royal Randwick?
All ATC food and beverage outlets provide cashless facilities. No cash is required.
Should you require cash, There are ATMs situated around Royal Randwick.
Members Reserve: Rear of Officials Stand & Ground Level, Northern end of QEII Grandstand
General Admission: Southern Drum of QEII Grandstand (Ground floor)
See racecourse map for more information.
Additional ATMs may be put in place on Carnival days.
Are there cloakrooms available at Royal Randwick?
Yes.
Member Reserve: Members Concierge on the ground level of the QEII Grandstand (North Drum end).
General Admission:
• Ground level, southern end of the QEII Grandstand
• Level 3, southern end of the QEII Grandstand (during Carnival only)
See racecourse map for more information.
Is Royal Randwick accessible for guests with disabilities?
Rosehill Gardens
Rosehill Gardens FAQs
Where do I park at Rosehill Gardens?
There is free, unreserved car parking in the P4 car park located on James Ruse Drive & Prospect Street and P6 Infield car park. Entry to the Infield car park is via Gate 2 Unwin Street.
Members can enjoy convenient parking close to the venue by purchasing a yearly car parking pass. Find more information here.
How do I get to Rosehill Gardens?
For all information and options on how to get to Rosehill Gardens click here.
How do I contact Rosehill Gardens?
Phone: 1300 729 668 | Email: info@australianturfclub.com.au
Where can I view the horses from at Rosehill Gardens?
For information on where to view the horses from at Rosehill, click here.
Where can I find an ATM at Rosehill Gardens?
There are ATMs situated around Rosehill Gardens.
Members Reserve:
– Members Stand
– Grand Pavilion
General Admission:
– J.R. Fleming Stand
See racecourse map for more information.
Additional ATMs may be put in place on Carnival days.
Are there cloakrooms available at Rosehill Gardens?
Yes.
Members Reserve: Ground Level
General Admission: Ground Level, J.R. Fleming Stand.
See racecourse map for more information.
Is Rosehill Gardens accessible for guests with disabilities?
Canterbury Park
Canterbury Park FAQs
Where do I park at Canterbury Park?
There is free unreserved car parking available just inside the track entrance off King Street and the infield on selected days.
Members Reserved Parking is situated directly behind the grandstand, access via the King Street entrance. Relevant passes must be displayed.
Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.
How do I get to Canterbury Park?
For all information and options on how to get to Canterbury Park click here.
How do I contact Canterbury Park?
Phone: 1300 729 668 | Email: info@australianturfclub.com.au
Where can I view the horses from at Canterbury Park?
For information on where to view the horses from at Canterbury Park, click here.
Where can I find an ATM at Canterbury Park?
Member Reserve: Ground floor, adjacent to the escalators
General Admission Area: Ground Level, Public Area
See racecourse map for more information.
Are there cloakrooms available at Canterbury Park?
A Cloak Room is located on the ground floor of the Members Reserve and remains open for 30 minutes after the last Sydney race.
When is the night racing on at Canterbury Park?
At Canterbury Park we have Kia Friday Night Racing that runs on selected Friday nights from November to February. These race nights have free entry, food markets and free kids entertainment.
Is Canterbury Park accessible for guests with disabilities?
Warwick Farm
Warwick Farm FAQs
Where do I park at Warwick Farm?
All raceday parking is accessed via Hume Highway and Governor Macquarie Drive.
How do I get to Warwick Farm?
For all information and options on how to get to Warwick Farm click here.
How do I contact Warwick Farm?
Phone: 1300 729 668 | Email: info@australianturfclub.com.au
Where can I view the horses from at Warwick Farm?
For information on where to view the horses from at Warwick Farm, click here.
Where can I find an ATM at Warwick Farm?
All ATC food and beverage outlets provide cashless facilities. No cash is required.
Should you require cash, ATM machines are available in the Ground Floor tote of Public and Member areas.
Are there cloakrooms available at Warwick Farm?
Cloak services for Warwick Farm are located in the General Office.